Acceptable Use Policy

Last updated: November 30, 2025

1. Introduction

This Acceptable Use Policy ("AUP") outlines the rules and guidelines for using Prospexly's platform and services. By using our Services, you agree to comply with this policy. Violation of this AUP may result in suspension or termination of your account.

This policy is designed to protect our users, our platform, and the broader community from harmful or illegal activities. We reserve the right to update this policy at any time.

2. General Principles

When using Prospexly, you agree to:

  • Comply with all applicable laws and regulations
  • Respect the rights and privacy of others
  • Use the Services only for their intended purposes
  • Maintain the security and integrity of the platform
  • Act ethically and professionally in all interactions

3. Prohibited Activities

The following activities are strictly prohibited when using Prospexly:

3.1 Illegal Activities

  • Violating any applicable laws, regulations, or legal rights of others
  • Engaging in fraud, deception, or misrepresentation
  • Money laundering or financing illegal activities
  • Promoting or facilitating illegal goods or services
  • Identity theft or impersonation

3.2 Spam and Unsolicited Communications

  • Sending unsolicited bulk emails (spam)
  • Sending messages to people who have opted out or unsubscribed
  • Using misleading subject lines or deceptive content
  • Harvesting email addresses for spam purposes
  • Violating CAN-SPAM, GDPR, CASL, or similar anti-spam regulations

3.3 Data Misuse

  • Scraping or harvesting data from the platform without authorization
  • Reselling, redistributing, or sublicensing lead data
  • Using data for purposes not permitted by applicable privacy laws
  • Collecting or storing sensitive personal data without proper consent
  • Sharing account access or lead data with unauthorized parties

3.4 Harmful Content

  • Content that is defamatory, libelous, or fraudulent
  • Content that promotes violence, discrimination, or hatred
  • Sexually explicit or obscene content
  • Content that infringes intellectual property rights
  • Content that exploits or harms minors

3.5 Security Violations

  • Attempting to gain unauthorized access to systems or accounts
  • Distributing malware, viruses, or harmful code
  • Interfering with or disrupting the Services
  • Circumventing security measures or access controls
  • Performing denial-of-service attacks
  • Probing for vulnerabilities without authorization

3.6 Platform Abuse

  • Creating multiple accounts to circumvent limits or bans
  • Manipulating or gaming the platform's features
  • Using automated tools to access the Services without permission
  • Excessive API usage that degrades service for others
  • Reverse engineering or decompiling our software

4. Email and Outreach Guidelines

Prospexly provides tools for email outreach. When using these features, you must follow these guidelines:

4.1 Consent and Opt-Out

  • Ensure you have a lawful basis for contacting each recipient
  • Honor opt-out requests within 10 business days
  • Maintain accurate suppression lists
  • Include a clear and functional unsubscribe mechanism

4.2 Message Content

  • Use accurate sender information (name and email address)
  • Use honest and non-deceptive subject lines
  • Include your valid physical postal address
  • Clearly identify the message as an advertisement if applicable

4.3 Sending Practices

  • Do not exceed reasonable sending volumes
  • Monitor and maintain acceptable bounce and complaint rates
  • Warm up new sending domains gradually
  • Authenticate your emails (SPF, DKIM, DMARC)

5. Lead Data Usage

Prospexly provides access to business contact information for legitimate sales and marketing purposes. When using lead data:

  • Use data only for B2B outreach to business contacts
  • Respect data subject rights under applicable privacy laws
  • Do not use lead data for harassment or stalking
  • Do not sell or share lead data with third parties
  • Delete data upon request from data subjects
  • Maintain appropriate data security measures

6. API Usage

If you have API access, you must:

  • Comply with our API documentation and rate limits
  • Keep your API keys secure and confidential
  • Not share API access with unauthorized parties
  • Not use the API for competitive intelligence gathering
  • Properly attribute Prospexly when required

7. Enforcement

We actively monitor for violations of this AUP. If we detect or receive reports of violations, we may take the following actions:

  • Issue a warning and request corrective action
  • Temporarily suspend your account or specific features
  • Permanently terminate your account
  • Report violations to law enforcement if required
  • Pursue legal remedies for damages caused

We will make reasonable efforts to notify you before taking action, except where immediate action is necessary to protect the platform or other users.

8. Reporting Violations

If you become aware of any violations of this AUP, please report them to us immediately. You can report violations by:

We take all reports seriously and will investigate promptly. You may report anonymously, but providing contact information helps us follow up if needed.

9. Changes to This Policy

We may update this AUP from time to time. We will notify users of material changes by posting the updated policy on our website. Continued use of the Services after changes take effect constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Acceptable Use Policy, please contact us at:

Prospexly Inc.

Email: hello@lkmsoftware.com